Password Recovery

Follow the instructions below to recover your password with the Recovery Buddy tool. Click here if you do not have a Recovery Buddy set.

Step 1

Tap Recover Password from Backup Buddy at the bottom of the login screen.

Step 2

Ask your Recovery Buddy to navigate to your Profile on their Connections tab, then tap the device icon in the top-right corner.

Step 3

Have your Recovery Buddy then tap and hold on your current device.

Step 4

Your Buddy may then tap Assist Recovery on the pop-up menu to begin the recovery process.

Step 5

Your Buddy will then be asked to type in a Validation Code. Tap Proceed on your device to reveal the code. 

Step 6

Your Buddy will then have two minutes to type it in on their device.

Step 7

After successfully entering the Validation Code, your Recovery Code will be revealed. Your Buddy may then tap the code to copy it or press the share button to send it to your device.

Step 8

Paste in the code on your device, then tap Proceed.

Step 9

Your account has been recovered! Tap Make a new password to reset your password.

Step 10

After setting a secure password you will be logged into your account.

Step 1

Tap Recover Password from Backup Buddy at the bottom of the login screen.

Step 2

Ask your Recovery Buddy to navigate to your Profile on their Connections tab, then tap the device icon in the top-right corner.

Step 3

Have your Recovery Buddy then tap and hold on your current device.

Step 4

Your Buddy may then tap Assist Recovery on the pop-up menu to begin the recovery process.

Step 5

Your Buddy will then be asked to type in a Validation Code. Tap Proceed on your device to reveal the code. 

Step 6

Your Buddy will then have two minutes to type it in on their device.

Step 7

After successfully entering the Validation Code, your Recovery Code will be revealed. Your Buddy may then tap the code to copy it or press the share button to send it to your device.

Step 8

Paste in the code on your device, then tap Proceed.

Step 9

Your account has been recovered! Tap Make a new password to reset your password.

Step 10

After setting a new, secure password you will be logged into your account.